Delivery and returns
Delivery across Pakistan, a WhatsApp message before anything ships, and a replacement if something arrives damaged.
Delivery
| Where | Anywhere in Pakistan our courier partners reach. |
| How long | Usually 2–5 working days after we confirm your order. Big cities are often faster. |
| Charge | Rs 200 per order, free on orders of Rs 1,500 or more. |
| Payment | Cash on delivery: you pay the rider when the parcel is in your hands. Or JazzCash or Easypaisa in advance: we share the account details on WhatsApp and dispatch once the payment arrives. |
Order confirmation
After you order, we WhatsApp or call the number you gave to confirm your address, usually within one working day. Orders we cannot confirm after three attempts are cancelled, so please keep your phone nearby. You can check your order any time on Track order.
Damaged, leaking or wrong items
Tell us within 7 days of delivery, with a photo of the parcel and the product, on WhatsApp at +92 311 3701151. We will send a replacement at no cost to you, or refund you if you prefer.
Returns
For hygiene reasons we can only take back products that are unopened and sealed, within 7 days of delivery. Contact us first; we will share the return address. Return postage for change-of-mind returns is paid by you, and we refund the product price once the parcel reaches us, by bank transfer, JazzCash or Easypaisa.
If it doesn’t suit your skin
Stop using it and rinse with water. If irritation continues, see a doctor. Please tell us too; we read every message and it helps us improve.
Refusing a parcel
Cash on delivery costs us courier fees in both directions. If you no longer want an order, please cancel it before dispatch by replying to our confirmation call or message.